1. Course Registration Terms

1.1 Enrollment and Payment

Students must provide accurate personal information when enrolling in a course and make a payment upon confirmation of enrollment. Accepted payment methods include credit cards, debit cards, and other approved payment methods.

• Trial: 1 sessions allowed, only for first class students. Single payment acceptable. Seats not guaranteed. Communication required before class.

• Formal: Must purchase a lesson package and complete payment before class.

• No payment before class = no reserved seat.

 

1.2 Course Confirmation

After receiving the payment, we will confirm your course enrollment via email. Please retain this confirmation email for reference.

• Payment must be received by Friday 8:00 pm to secure your child’s seat for Saturday.

• Seats not paid by the deadline will be released.

 

1.3 Course Changes

If you need to change the course time or content, please contact us at least 24 hours in advance. We will do our best to accommodate your request, but we cannot guarantee changes.

• Notify at least 24 hours in advance if unable to attend.

• Students who give notice can arrange make-up classes or receive course credit.

• No notice or less than 24 hours’ notice: the class is considered attended, and the fee will not be refunded or credited.

• This ensures fairness and maintains course quality for all students.

 

1.4 Course Validity

The validity period for a 10-session course is 15 weeks, and the validity period for a 5-session course is 8 weeks, starting from the date of the first scheduled class.

Students are responsible for managing their attendance within the validity period.

 

1.5 Expiry and Refund Policy

• All lesson packages are valid only for the stated validity period, which begins from the date of the first scheduled class.

• Students and guardians are responsible for scheduling and attending classes within the validity period.

• Any unused classes remaining after the expiry date will be forfeited and are non-refundable.

• This policy applies where classes are available and delivered as agreed, and the student chooses not to attend or does not complete the course within the validity period.

• This policy does not exclude or limit any rights or remedies available under the Australian Consumer Law.

 

2. Course Cancellation Terms

2.1 Canceling a Course

If you need to cancel an enrolled class session, please notify us at least 24 hours in advance. Cancellation requests made after this period will not be eligible for a refund or credit.

 

2.2 Cancellation Confirmation

We will confirm the cancellation via email or message upon receiving your request. If you do not receive a confirmation, please contact us promptly.

 

3. Withdrawal Terms

3.1 Withdrawal Policy

• Courses that have already started cannot be withdrawn from.

• For courses that have not yet started, withdrawal requests must be made at least 48 hours in advance.

• Paid fees will be refunded after deducting a reasonable handling and administrative fee.

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3.2 Withdrawal Procedure

Please submit your withdrawal request via email or customer service phone. We will process and confirm the refund within 7 business days after receiving the request.

 

4. Privacy Policy

4.1 Information Collection

We will collect your personal information, including but not limited to your name, contact information, and payment information, to process your course enrollment and provide related services.

 

4.2 Information Use

Your personal information will only be used for course-related matters and will not be disclosed to third parties without your permission. We may use your contact information to send course-related notifications and promotional information.

 

4.3 Data Security

We use reasonable technical measures to protect your personal information from unauthorized access, disclosure, or alteration.

 

4.4 Privacy Rights

You have the right to access, correct, or delete your personal information that we hold. If needed, please contact our customer service department.

 

5. Disclaimer

5.1 Course Content

We strive to ensure the accuracy and timeliness of course content but are not responsible for any losses caused by errors or omissions.

 

5.2 Technical Issues

In case of course interruptions or cancellations due to force majeure or technical issues, we will promptly notify families and provide appropriate solutions, but we are not liable for any resulting losses.

 

6. Contact Information

Email: sunrisingeducation@gmail.com

Customer Service Phone: +61 0494 107 828

Address: No. 20, Hay Road, Linden Park, SA 5065