1. Course Registration Terms

1.1 Enrollment and Payment: Students must provide accurate personal information when enrolling in a course and make an online payment upon confirmation of enrollment. Accepted payment methods include credit cards, debit cards, and other approved payment methods.

 

1.2 Course Confirmation: After receiving the payment, we will confirm your course enrollment via email. Please retain this confirmation email for reference.

 

1.3 Course Changes: If you need to change the course time or content, please contact us at least 48 hours in advance. We will do our best to accommodate your request, but we cannot guarantee changes.

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1.4  Course Validity: The validity period for a 10-session course is 12 weeks, while the validity period for a 5-session course is 6 weeks. Please plan your schedule accordingly.

 

2. Course Cancellation Terms

2.1 Canceling a Course: If you need to cancel an enrolled course, please notify us at least 48 hours in advance. Cancellation requests made after this period will not be eligible for a refund.

 

2.2 Cancellation Confirmation: We will confirm the cancellation via email upon receiving your request. If you do not receive a confirmation email, please contact us promptly.

 

2.3 Refunds: Eligible refunds for cancellations will be processed within 7 business days after confirmation and will be returned to the original payment account.

 

3. Withdrawal Terms

3.1 Withdrawal Policy: Courses that have already started cannot be withdrawn from. For courses that have not yet started, withdrawal requests must be made at least 48 hours in advance. Paid fees will be refunded after deducting a certain handling fee.

 

3.2 Withdrawal Procedure: Please submit your withdrawal request via email or customer service phone. We will process and confirm the refund within 7 business days after receiving the request.

 

4. Privacy Policy

4.1 Information Collection: We will collect your personal information, including but not limited to your name, contact information, and payment information, to process your course enrollment and provide related services.

 

4.2 Information Use: Your personal information will only be used for course-related matters and will not be disclosed to third parties without your permission. We may use your contact information to send course-related notifications and promotional information.

 

4.3 Data Security: We use reasonable technical measures to protect your personal information from unauthorized access, disclosure, or alteration.

 

4.4 Privacy Rights: You have the right to access, correct, or delete your personal information that we hold. If needed, please contact our customer service department.

 

5. Disclaimer

5.1 Course Content: We strive to ensure the accuracy and timeliness of course content but are not responsible for any losses caused by errors or omissions in the course content.

 

5.2 Technical Issues: In case of course interruptions or cancellations due to force majeure or technical issues, we will promptly notify and provide appropriate solutions but are not liable for any resulting losses.

 

6. Contact Information

If you have any questions or need further assistance, please contact us through the following methods:

 

Email: sunrisingeducation@gmail.com

Customer Service Phone: +61-0494107828

Address: No. 20, Hay Road, Linden Park, SA, 5065